Privacy Policy

Effective Date: 22nd Apr 2024

Introduction

Welcome to Willdoo Education! We are committed to protecting your privacy and ensuring that your personal information is handled responsibly and transparently. This privacy policy outlines the types of information we collect from our users, how it is used, and why it’s important. Our goal is to provide you with a safe, efficient, and customized experience. By using our services, you agree to the collection and use of information in accordance with this policy. We encourage you to read this document carefully to understand our practices regarding your personal information and how we will treat it.

Information Collection

At Willdoo Education, we collect information that helps us provide and enhance our educational services, ensuring you get the best experience possible. Here’s what we collect from you:

Personal Identification Information:

  • Full Name and Contact Details: We collect your full name, email address, phone number, and other contact details to create your account and communicate with you about your account or our services.
  • Demographic Information: Details such as your age, education level, and location help us tailor our services to better suit your needs.

Technical and Usage Information:

  • Log Data: When you access our services, we automatically collect information that your browser sends, such as your IP address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics.
  • Cookies and Usage Data: We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device.

Educational Data:

  • Course Progress and Performance: To monitor your learning progress and adapt our educational content, we collect data about the courses you enroll in, your engagement with course materials, and your performance in assessments.

Financial Information:

  • Transaction Data: If you make any purchases, we collect information necessary to process your transactions, including your payment method details (credit card numbers, bank account details), purchase history, and billing address.

This information helps us not only to provide our services but also to improve and customize your learning experience with Willdoo Education. We only collect information that is necessary for the purposes mentioned and handle it with utmost care and security.

Use of Information

At Willdoo Education, we utilize the information collected from you in various ways to provide and enhance our services. Here are the primary purposes for which your data is used:

To Provide and Manage Services:

  • Account Setup and Administration: We use your personal information to create and manage your account, provide customer support, and ensure the delivery of our educational services.
  • Communication: Information collected allows us to communicate with you effectively regarding updates, course information, service changes, and promotional offers.

To Improve and Personalize Our Services:

  • Service Improvement: We analyze usage patterns and feedback to improve the functionality and content of our courses and services.
  • Personalization: Your data helps us to tailor our educational offerings to better match your learning preferences and performance.

To Process Transactions:

  • Payments: We use financial data to process and verify purchases made through our platform, ensuring a secure transaction environment.

For Marketing and Promotions:

  • Promotional Communications: We may use your contact information to send promotional materials and notifications related to our services that might be of interest to you. You can opt out of receiving these communications at any time.

To Maintain Legal and Regulatory Compliance:

  • Compliance and Enforcement: We use your information to comply with applicable legal requirements, respond to legal requests, and enforce our terms and conditions.

To Enhance Security:

  • Protection of Services: We use your information to enhance the security of our services, prevent potentially illegal or harmful activities, and protect the rights of Willdoo Education and our users.

By using our services, you trust us with your information. We are committed to using your personal data responsibly and only for the purposes outlined above to enhance your educational experience.

Information Sharing and Disclosure

Willdoo Education values your privacy, and we are committed to keeping your personal information safe. We share your information only in limited circumstances, which are outlined below:

Service Providers:

  • Third-Party Services: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, payment processing, information technology and related infrastructure provision, customer service, email delivery, and auditing services.

Legal Requirements:

  • Compliance with Laws: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
  • Legal Protection and Safety: We may share information about you if we believe it is necessary to detect, prevent, and address fraud, manage risk, enforce our terms and conditions, or protect our operations or users.

Business Transfers:

  • Mergers and Acquisitions: If Willdoo Education is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that deal. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

Affiliates:

  • Within Our Corporate Group: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy. Affiliates include our parent company, any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.

Aggregated or Anonymized Data:

  • Non-identifying Information: We may share aggregated or anonymized information with partners or the public in a form that does not directly identify you and cannot reasonably be used to identify you.

Your information is an important part of our operations, and we handle it with the highest standards of confidentiality and data protection.

Data Security

At Willdoo Education, we take the security of your personal information very seriously. We implement a variety of security measures designed to maintain the safety of your personal data both during transmission and once we receive it. Here’s how we protect your information:

Security Measures:

  • Data Encryption: We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site to protect the confidentiality of personal information.
  • Secure Network: Our systems are hosted on secure servers in controlled environments. Only personnel with special access rights to such systems are allowed to access your personal data, and they are required to keep the information confidential.
  • Regular Updates and Patching: We keep our software up to date and apply security patches regularly to protect against known vulnerabilities.

Incident Response:

  • Monitoring for Threats: We monitor our systems for possible vulnerabilities and attacks and regularly review our information collection, storage, and processing practices to update our physical, technical, and organizational security measures.
  • Incident Management: Should a data breach occur, we have an incident response policy in place to promptly notify affected individuals and regulatory authorities, as required by law, and take appropriate steps to mitigate any harm.

User Responsibility:

  • Secure Account Credentials: We advise you to keep your account credentials secure and to always log out of your account after finishing your session, especially when using public or shared computers.
  • Phishing Awareness: Be cautious of email and other online scams attempting to gather personal information. Willdoo Education will never send you emails requesting confidential information without secure means of communication.

By using our services, you acknowledge that no method of electronic transmission or storage is 100% secure.

Your Privacy Rights

At Willdoo Education, we respect your rights to control your personal data. Our commitment is to ensure that you are able to exercise your rights regarding the use of your personal information. Below are the rights you have under privacy laws, and how you can exercise them:

Right to Access:

  • You have the right to request copies of your personal information that we hold. We may charge you a small fee for this service.

Right to Correction:

  • You have the right to request that Willdoo Education correct any information you believe is inaccurate. You also have the right to request us to complete information you believe is incomplete.

Right to Erasure:

  • You have the right to request that Willdoo Education erase your personal data, under certain conditions.

Right to Restrict Processing:

  • You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing:

  • You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability:

  • You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

How to Exercise Your Rights:

  • To exercise any of these rights, please contact us at our designated support address or through our customer service. We will respond to your request within 30 days. We may ask you to verify your identity before we can act on your request.

Complaints:

  • If you believe that Willdoo Education has not adhered to your rights under the privacy policy, you have the right to complain to a Data Protection Authority.

By providing clear guidelines on how you can access and manage your personal data, we ensure transparency and foster trust. We are committed to protecting your privacy and ensuring that your choices are respected.

Changes to the Privacy Policy

Willdoo Education reserves the right to update or modify this privacy policy at any time to reflect changes in our practices, service offerings, or legal or regulatory requirements. Here is how we will handle changes to our privacy policy:

Notification of Changes:

  • Advance Notice: We will provide notice on our website and/or notify you via email or through our services at least 30 days before any significant changes take effect, allowing you to review the changes before they are implemented.
  • Immediate Changes: In some cases, changes may need to be implemented immediately due to legal requirements or significant service modifications. In such cases, we will still notify you as soon as possible.

Reviewing Changes:

  • We encourage you to review the privacy policy periodically for any changes. The date of the last revision will be indicated at the top of the policy, so you can easily determine when it was last updated.

Acceptance of Changes:

  • Continued use of our services after any changes to the privacy policy signifies your acceptance of the revised policy. If you do not agree to the changes, you have the option to discontinue using our services.

For any questions or concerns about our privacy policy or its updates, please contact our privacy team.

Contact Information

If you have any questions, concerns, or comments about our privacy policy or practices, please do not hesitate to contact us. We are committed to resolving any issues related to your privacy and data protection.

Contact Details:

  • Email: You can reach us via email at [email protected] for any inquiries or requests regarding your personal data.
  • Phone: Contact us by phone at +91-8825706312 for immediate assistance.
  • Mailing Address: If you prefer to contact us by mail, please send correspondence to the following address: Willdoo Education, Suite # 1, Pulsebay, 388 Vazhudavur Main Road, Shanmugapuram, Puducherry – 605009.
  • Online Form: You can also use the contact form available on our website for any privacy-related inquiries.